{"id":2369,"date":"2022-01-13T10:53:14","date_gmt":"2022-01-13T10:53:14","guid":{"rendered":"https:\/\/employer.jobtest.vn\/blog\/vi\/?p=2369"},"modified":"2023-06-21T17:27:50","modified_gmt":"2023-06-21T10:27:50","slug":"phan-2-lam-the-nao-de-thiet-lap-ban-do-nang-luc","status":"publish","type":"post","link":"https:\/\/employer.jobtest.vn\/blog\/phan-2-lam-the-nao-de-thiet-lap-ban-do-nang-luc","title":{"rendered":"Ph\u1ea7n 2: L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 thi\u1ebft l\u1eadp b\u1ea3n \u0111\u1ed3 n\u0103ng l\u1ef1c?"},"content":{"rendered":"

Sau khi \u0111\u00e3 hi\u1ec3u v\u1ec1 t\u1ea7m quan tr\u1ecdng c\u1ee7a b\u1ea3n \u0111\u1ed3 n\u0103ng l\u1ef1c trong vi\u1ec7c qu\u1ea3n l\u00fd v\u00e0 ph\u00e2n b\u1ed1 ngu\u1ed3n nh\u00e2n s\u1ef1 trong doanh nghi\u1ec7p t\u1ea1i Ph\u1ea7n 1: B\u1ea3n \u0111\u1ed3 n\u0103ng l\u1ef1c v\u00e0 khung n\u0103ng l\u1ef1c l\u00e0 g\u00ec?. B\u00e0i vi\u1ebft sau \u0111\u00e2y s\u1ebd \u0111em \u0111\u1ebfn cho b\u1ea1n c\u00e1i nh\u00ecn kh\u00e1i qu\u00e1t h\u01a1n v\u1ec1 quy tr\u00ecnh c\u00e1c b\u01b0\u1edbc thi\u1ebft l\u1eadp m\u1ed9t b\u1ea3n \u0111\u1ed3 n\u0103ng l\u1ef1c ho\u00e0n ch\u1ec9nh.<\/p>\n

C\u1ea5u tr\u00fac c\u1ee7a b\u1ea3n \u0111\u1ed3 n\u0103ng l\u1ef1c<\/h2>\n

C\u00f3 5 y\u1ebfu t\u1ed1 ch\u00ednh trong quy tr\u00ecnh l\u1eadp b\u1ea3n \u0111\u1ed3 n\u0103ng l\u1ef1c.<\/strong> \u0110\u00e2y kh\u00f4ng ch\u1ec9 \u0111\u01a1n gi\u1ea3n l\u00e0 c\u00e1c b\u01b0\u1edbc th\u1ef1c hi\u1ec7n m\u00e0 c\u00f2n l\u00e0 c\u1ea5u tr\u00fac c\u1ee7a b\u1ea3n \u0111\u1ed3 n\u0103ng l\u1ef1c. M\u1ed7i m\u1ed9t b\u01b0\u1edbc l\u00e0 m\u1ed9t y\u1ebfu t\u1ed1 trong b\u1ea3n \u0111\u1ed3.<\/p>\n

\"C\u1ea5u<\/p>\n

1. Ph\u00e2n lo\u1ea1i n\u0103ng l\u1ef1c<\/h3>\n

N\u00f3i chung, c\u00e1c n\u0103ng l\u1ef1c n\u00ean \u0111\u01b0\u1ee3c ph\u00e2n th\u00e0nh hai lo\u1ea1i: N\u0103ng l\u1ef1c chuy\u00ean m\u00f4n v\u00e0 n\u0103ng l\u1ef1c h\u00e0nh vi. Tuy nhi\u00ean, n\u0103ng l\u1ef1c c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c chia th\u00e0nh nhi\u1ec1u lo\u1ea1i h\u01a1n. Mi\u1ec5n r\u1eb1ng \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau chung l\u00e0 ph\u00e1t tri\u1ec3n khung n\u0103ng l\u1ef1c, th\u00f4ng qua qu\u00e1 tr\u00ecnh l\u1eadp b\u1ea3n \u0111\u1ed3 n\u0103ng l\u1ef1c.<\/p>\n

V\u00ed d\u1ee5: m\u1ed9t t\u1ed5 ch\u1ee9c \u0111\u00e3 quy\u1ebft \u0111\u1ecbnh t\u1eadp trung v\u00e0o vi\u1ec7c n\u00e2ng cao tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng, c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng m\u1ed9t lo\u1ea1i n\u0103ng l\u1ef1c l\u00e0 \u201cL\u1ea5y kh\u00e1ch h\u00e0ng l\u00e0m trung t\u00e2m\u201d.<\/p>\n

2. \u0110\u1ecbnh ngh\u0129a v\u1ec1 n\u0103ng l\u1ef1c<\/h3>\n

\u0110i\u1ec1u quan tr\u1ecdng ti\u1ebfp theo l\u00e0 \u0111\u1ecbnh ngh\u0129a \u0111\u01b0\u1ee3c n\u0103ng l\u1ef1c \u0111\u00f3. \u0110i\u1ec1u n\u00e0y gi\u00fap cung c\u1ea5p m\u1ed9t b\u1ee9c tranh r\u00f5 r\u00e0ng v\u00e0 ch\u00ednh x\u00e1c v\u1ec1 nh\u1eefng k\u1ef9 n\u0103ng v\u00e0 kh\u1ea3 n\u0103ng c\u1ea7n thi\u1ebft \u0111\u1ec3 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c. B\u1ea1n c\u00f3 th\u1ec3 xem v\u00ed d\u1ee5 d\u01b0\u1edbi \u0111\u00e2y, n\u0103ng l\u1ef1c \u0111\u00e3 \u0111\u01b0\u1ee3c x\u1ebfp v\u00e0o lo\u1ea1i N\u0103ng l\u1ef1c chuy\u00ean m\u00f4n, v\u00e0 \u0111\u01b0\u1ee3c m\u00f4 t\u1ea3 c\u1ee5 th\u1ec3 nh\u01b0 sau.<\/p>\n

\n

L\u01b0u \u00fd r\u1eb1ng, n\u0103ng l\u1ef1c \u201cTh\u00fac \u0111\u1ea9y doanh s\u1ed1 b\u00e1n h\u00e0ng\u201d kh\u00f4ng ph\u1ea3i l\u00fac n\u00e0o c\u0169ng \u0111\u01b0\u1ee3c x\u1ebfp v\u00e0o lo\u1ea1i n\u0103ng l\u1ef1c chuy\u00ean m\u00f4n. N\u00f3 c\u0169ng c\u00f3 th\u1ec3 l\u00e0 n\u0103ng l\u1ef1c h\u00e0nh vi cho m\u1ed9t s\u1ed1 t\u1ed5 ch\u1ee9c. M\u1ed9t s\u1ed1 lo\u1ea1i n\u0103ng l\u1ef1c c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c ph\u00e2n lo\u1ea1i d\u1ec5 d\u00e0ng h\u01a1n. V\u00ed d\u1ee5, kh\u1ea3 n\u0103ng s\u1eed d\u1ee5ng Excel n\u00e2ng cao r\u00f5 r\u00e0ng l\u00e0 N\u0103ng l\u1ef1c chuy\u00ean m\u00f4n. Ng\u01b0\u1ee3c l\u1ea1i,\u00a0N\u0103ng l\u1ef1c h\u00e0nh vi l\u00e0 n\u0103ng l\u1ef1c chung, \u0111\u00f2i h\u1ecfi \u1edf t\u1ea5t c\u1ea3 nh\u00e2n vi\u00ean, v\u00ed d\u1ee5 nh\u01b0 kh\u1ea3 n\u0103ng th\u00edch \u1ee9ng, giao ti\u1ebfp, l\u00e0m vi\u1ec7c nh\u00f3m,..<\/p>\n\n\n\n\n
\n

N\u0103ng l\u1ef1c<\/strong><\/p>\n<\/td>\n

\n

\u0110\u1ecbnh ngh\u0129a<\/strong><\/p>\n<\/td>\n<\/tr>\n

\n

Th\u00fac \u0111\u1ea9y doanh s\u1ed1 b\u00e1n h\u00e0ng<\/p>\n<\/td>\n

\n

Kh\u1ea3 n\u0103ng \u0111\u1ea1t \u0111\u01b0\u1ee3c k\u1ebft qu\u1ea3 b\u1eb1ng c\u00e1ch t\u1eadp trung v\u00e0o c\u00e1c m\u1ee5c ti\u00eau b\u00e1n h\u00e0ng \u0111\u00e3 \u0111\u01b0\u1ee3c \u0111\u1ec1 ra.<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

\n<\/div>\n

3. X\u00e1c \u0111\u1ecbnh c\u00e1c ch\u1ec9 s\u1ed1 h\u00e0nh vi (BI)<\/h3>\n

Y\u1ebfu t\u1ed1 ch\u00ednh c\u1ee7a qu\u00e1 tr\u00ecnh thi\u1ebft l\u1eadp b\u1ea3n \u0111\u1ed3 n\u0103ng l\u1ef1c l\u00e0 li\u1ec7t k\u00ea c\u00e1c Bi\u1ec3u hi\u1ec7n h\u00e0nh vi c\u1ee7a n\u0103ng l\u1ef1c \u0111\u00f3. Trong v\u00ed d\u1ee5 tr\u00ean, ch\u00fang t\u00f4i \u0111\u00e3 ph\u00e2n lo\u1ea1i n\u0103ng l\u1ef1c v\u00e0o lo\u1ea1i chuy\u00ean m\u00f4n. Sau \u0111\u00f3, c\u00e1c h\u00e0nh vi s\u1ebd \u0111\u01b0\u1ee3c li\u1ec7t k\u00ea nh\u01b0 sau<\/p>\n

C\u00f3 th\u1ec3 hi\u1ec3u r\u1eb1ng, b\u1ea1n c\u1ea7n c\u00f3 nh\u1eefng bi\u1ec3u hi\u1ec7n n\u00e0y \u0111\u1ec3 ch\u1ee9ng minh b\u1ea1n c\u00f3 kh\u1ea3 n\u0103ng \u201cTh\u00fac \u0111\u1ea9y doanh s\u1ed1 b\u00e1n h\u00e0ng\u201d.<\/p>\n

\n\n\n\n\n
\n

N\u0103ng l\u1ef1c<\/strong><\/p>\n<\/td>\n

\n

\u0110\u1ecbnh ngh\u0129a<\/strong><\/p>\n<\/td>\n

\n

Bi\u1ec3u hi\u1ec7n<\/strong><\/p>\n<\/td>\n<\/tr>\n

\n

Th\u00fac \u0111\u1ea9y doanh s\u1ed1 b\u00e1n h\u00e0ng<\/p>\n<\/td>\n

\n

Kh\u1ea3 n\u0103ng \u0111\u1ea1t \u0111\u01b0\u1ee3c k\u1ebft qu\u1ea3 b\u1eb1ng c\u00e1ch t\u1eadp trung v\u00e0o c\u00e1c m\u1ee5c ti\u00eau b\u00e1n h\u00e0ng \u0111\u00e3 \u0111\u01b0\u1ee3c \u0111\u1ec1 ra.<\/p>\n<\/td>\n

\n

A. Thi\u1ebft l\u1eadp c\u00e1c m\u1ee5c ti\u00eau b\u00e1n h\u00e0ng c\u00e1 nh\u00e2n. Trong \u0111\u00f3, n\u00eau b\u1eadt \u0111\u01b0\u1ee3c t\u00ednh r\u00f5 r\u00e0ng, tham v\u1ecdng v\u00e0 t\u00ednh th\u1ef1c t\u1ebf \u0111\u1ec3 \u00e1p d\u1ee5ng.<\/p>\n

B. L\u00e0 ng\u01b0\u1eddi ch\u1ee7 \u0111\u1ed9ng th\u1ef1c hi\u1ec7n c\u00e1c vi\u1ec7c \u200b\u200bc\u1ea7n thi\u1ebft \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau b\u00e1n h\u00e0ng c\u00e1 nh\u00e2n.<\/p>\n

C. C\u00f3 th\u1ec3 x\u00e1c \u0111\u1ecbnh k\u1ebft qu\u1ea3 c\u1ee5 th\u1ec3 c\u1ee7a c\u00e1c ho\u1ea1t \u0111\u1ed9ng b\u00e1n h\u00e0ng \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n.<\/p>\n

D. Ch\u1ecbu tr\u00e1ch nhi\u1ec7m c\u00e1 nh\u00e2n \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau b\u00e1n h\u00e0ng.<\/p>\n

E. Theo d\u00f5i s\u00e1t ti\u1ebfn tr\u00ecnh b\u00e1n h\u00e0ng c\u1ee7a ch\u00ednh m\u00ecnh.<\/p>\n

F. T\u00ecm ra nh\u1eefng c\u00e1ch l\u00e0m m\u1edbi \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau.<\/p>\n

G. C\u00f3 th\u1ec3 qu\u1ea3n l\u00fd v\u00e0 v\u01b0\u1ee3t qua s\u1ef1 ph\u1ea3n \u0111\u1ed1i, c\u0169ng nh\u01b0 kh\u00e1ng c\u1ef1 t\u1eeb c\u00e1c b\u1ed9 ph\u1eadn kh\u00e1c.<\/p>\n

H. H\u1ed7 tr\u1ee3 qu\u1ea3n l\u00fd ti\u1ebfp c\u1eadn nh\u1eefng \u0111\u1ed1i t\u00e1c l\u1edbn.<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n

\u0110\u00f3 l\u00e0 danh s\u00e1ch chi ti\u1ebft bi\u1ec3u hi\u1ec7n h\u00e0nh vi cho n\u0103ng l\u1ef1c \u201cTh\u00fac \u0111\u1ea9y doanh s\u1ed1 b\u00e1n h\u00e0ng\u201d. N\u00f3 s\u1ebd gi\u00fap ng\u01b0\u1eddi qu\u1ea3n l\u00fd v\u00e0 nh\u00f3m nh\u00e2n s\u1ef1 hi\u1ec3u r\u00f5 nh\u1eefng g\u00ec c\u00f3 th\u1ec3 \u0111em l\u1ea1i k\u1ebft qu\u1ea3 b\u00e1n h\u00e0ng t\u1ed1t.<\/p>\n

4. X\u00e1c \u0111\u1ecbnh m\u1ee9c \u0111\u1ed9 th\u00e0nh th\u1ea1o (PL)<\/h3>\n

Kh\u00f4ng ph\u1ea3i m\u1ecdi ng\u01b0\u1eddi trong m\u1ed9t b\u1ed9 ph\u1eadn \u0111\u1ec1u c\u00f3 c\u00f9ng tr\u00ecnh \u0111\u1ed9 chuy\u00ean m\u00f4n, c\u00f9ng m\u1ed9t m\u1ee9c \u0111\u1ed9 th\u00e0nh th\u1ea1o. Do \u0111\u00f3, \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 m\u1ee9c \u0111\u1ed9 th\u00e0nh th\u1ea1o cho m\u1ed7i c\u1ea5p b\u1eadc nh\u00e2n vi\u00ean c\u1ea7n \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh. V\u00e0 thang \u0111i\u1ec3m t\u1eeb 1 \u0111\u1ebfn 5 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng. Trong \u0111\u00f3 5 l\u00e0 m\u1ee9c \u0111\u1ed9 th\u00e0nh th\u1ea1o t\u1ed1i \u0111a v\u00e0 1 l\u00e0 m\u1ee9c t\u1ed1i thi\u1ec3u.<\/p>\n

Trong m\u1ed9t s\u1ed1 tr\u01b0\u1eddng h\u1ee3p s\u1ebd xu\u1ea5t hi\u1ec7n th\u00eam thu\u1eadt ng\u1eef \u201cm\u1ee9c \u0111\u1ed9 th\u00e0nh th\u1ea1o mong mu\u1ed1n\u201d. \u0110\u00f3 l\u00e0 khi t\u1ea1i th\u1eddi \u0111i\u1ec3m n\u00e0y, b\u1ea1n kh\u00f4ng bi\u1ebft nh\u00e2n vi\u00ean c\u1ee7a m\u00ecnh th\u1ef1c s\u1ef1 \u1edf m\u1ee9c \u0111\u1ed9 n\u00e0o.<\/p>\n

\n\n\n\n\n
\n

N\u0103ng l\u1ef1c<\/strong><\/p>\n<\/td>\n

\n

\u0110\u1ecbnh ngh\u0129a<\/strong><\/p>\n<\/td>\n

\n

Bi\u1ec3u hi\u1ec7n<\/strong><\/p>\n<\/td>\n

\n

DPL<\/strong><\/p>\n<\/td>\n<\/tr>\n

\n

Th\u00fac \u0111\u1ea9y k\u1ebft qu\u1ea3 b\u00e1n h\u00e0ng<\/p>\n<\/td>\n

\n

Kh\u1ea3 n\u0103ng \u0111\u1ea1t \u0111\u01b0\u1ee3c k\u1ebft qu\u1ea3 b\u1eb1ng c\u00e1ch t\u1eadp trung v\u00e0o c\u00e1c m\u1ee5c ti\u00eau b\u00e1n h\u00e0ng \u0111\u00e3 \u0111\u01b0\u1ee3c \u0111\u1ec1 ra.<\/p>\n<\/td>\n

\n

A. Thi\u1ebft l\u1eadp c\u00e1c m\u1ee5c ti\u00eau b\u00e1n h\u00e0ng c\u00e1 nh\u00e2n. Trong \u0111\u00f3, n\u00eau b\u1eadt \u0111\u01b0\u1ee3c t\u00ednh r\u00f5 r\u00e0ng, tham v\u1ecdng v\u00e0 t\u00ednh th\u1ef1c t\u1ebf \u0111\u1ec3 \u00e1p d\u1ee5ng.<\/p>\n

B. L\u00e0 ng\u01b0\u1eddi ch\u1ee7 \u0111\u1ed9ng th\u1ef1c hi\u1ec7n c\u00e1c vi\u1ec7c \u200b\u200bc\u1ea7n thi\u1ebft \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau b\u00e1n h\u00e0ng c\u00e1 nh\u00e2n.<\/p>\n

C. C\u00f3 th\u1ec3 x\u00e1c \u0111\u1ecbnh k\u1ebft qu\u1ea3 c\u1ee5 th\u1ec3 c\u1ee7a c\u00e1c ho\u1ea1t \u0111\u1ed9ng b\u00e1n h\u00e0ng \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n.<\/p>\n

D. Ch\u1ecbu tr\u00e1ch nhi\u1ec7m c\u00e1 nh\u00e2n \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau b\u00e1n h\u00e0ng.<\/p>\n

E. Theo d\u00f5i s\u00e1t ti\u1ebfn tr\u00ecnh b\u00e1n h\u00e0ng c\u1ee7a ch\u00ednh m\u00ecnh.<\/p>\n

F. T\u00ecm ra nh\u1eefng c\u00e1ch l\u00e0m m\u1edbi \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau<\/p>\n

G. C\u00f3 th\u1ec3 qu\u1ea3n l\u00fd v\u00e0 v\u01b0\u1ee3t qua s\u1ef1 ph\u1ea3n \u0111\u1ed1i, c\u0169ng nh\u01b0 kh\u00e1ng c\u1ef1 t\u1eeb c\u00e1c b\u1ed9 ph\u1eadn kh\u00e1c<\/p>\n

H. H\u1ed7 tr\u1ee3 qu\u1ea3n l\u00fd ti\u1ebfp c\u1eadn nh\u1eefng \u0111\u1ed1i t\u00e1c l\u1edbn<\/p>\n<\/td>\n

\n

3<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

5. \u0110\u1ecbnh ngh\u0129a tr\u00ecnh \u0111\u1ed9 th\u00e0nh th\u1ea1o<\/h3>\n

Nh\u01b0 \u0111\u00e3 th\u1ea5y trong v\u00ed d\u1ee5 tr\u00ean, ch\u00fang ta c\u00f3 DPL l\u00e0 3, th\u1ea5p 2 b\u1eadc so v\u1edbi m\u1ee9c cao nh\u1ea5t. Nh\u01b0ng \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 con s\u1ed1 n\u00e0y mang \u00fd ngh\u0129a g\u00ec. V\u00ec th\u1ebf, ch\u00fang ta c\u1ea7n x\u00e1c \u0111\u1ecbnh r\u00f5 r\u00e0ng \u00fd ngh\u0129a c\u1ee7a t\u1eebng m\u1ee9c \u0111\u1ed9 th\u00e0nh th\u1ea1o t\u1eeb 1 \u0111\u1ebfn c\u1ea5p 5 trong DPL.<\/p>\n

\n\n\n\n\n\n\n\n\n
\n

M\u1ee9c \u0111\u1ed9 th\u00e0nh th\u1ea1o\u00a0<\/strong><\/p>\n<\/td>\n

\n

\u00dd ngh\u0129a<\/strong><\/p>\n<\/td>\n<\/tr>\n

\n

C\u1ea5p \u0111\u1ed9 1 = Ng\u01b0\u1eddi m\u1edbi<\/p>\n<\/td>\n

\n

V\u1eabn r\u1ea5t kh\u00f3 kh\u0103n trong vi\u1ec7c th\u1ec3 hi\u1ec7n c\u00e1c h\u00e0nh vi c\u00f3 li\u00ean quan c\u1ee7a n\u0103ng l\u1ef1c<\/p>\n<\/td>\n<\/tr>\n

\n

C\u1ea5p \u0111\u1ed9 2 = Ng\u01b0\u1eddi h\u1ecdc vi\u1ec7c<\/p>\n<\/td>\n

\n

Bi\u1ebft v\u00e0 hi\u1ec3u, tuy nhi\u00ean, \u0111\u00f4i khi c\u00f3 th\u1ec3 ph\u1ea1m sai l\u1ea7m khi \u00e1p d\u1ee5ng<\/p>\n<\/td>\n<\/tr>\n

\n

C\u1ea5p \u0111\u1ed9 3 = Ng\u01b0\u1eddi th\u1ef1c h\u00e0nh<\/p>\n<\/td>\n

\n

Bi\u1ebft, hi\u1ec3u v\u00e0 \u00e1p d\u1ee5ng v\u1edbi m\u1ee9c \u0111\u1ed9 nh\u1ea5t qu\u00e1n h\u1ee3p l\u00fd<\/p>\n<\/td>\n<\/tr>\n

\n

C\u1ea5p \u0111\u1ed9 4 = Chuy\u00ean gia<\/p>\n<\/td>\n

\n

Bi\u1ebft, hi\u1ec3u, \u00e1p d\u1ee5ng v\u00e0 \u0111\u1ed5i m\u1edbi 1 c\u00e1ch ph\u00f9 h\u1ee3p<\/p>\n<\/td>\n<\/tr>\n

\n

C\u1ea5p \u0111\u1ed9 5 = B\u1eadc th\u1ea7y<\/p>\n<\/td>\n

\n

Tr\u1edf th\u00e0nh h\u00ecnh m\u1eabu v\u00e0 c\u00f3 th\u1ec3 h\u01b0\u1edbng d\u1eabn ng\u01b0\u1eddi kh\u00e1c<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n

Kh\u00e1 \u0111\u01a1n gi\u1ea3n v\u00e0 kh\u00e1ch quan ph\u1ea3i kh\u00f4ng? B\u1ea1n v\u1eeba th\u1ea5y qu\u00e1 tr\u00ecnh thi\u1ebft l\u1eadp b\u1ea3n \u0111\u1ed3 n\u0103ng l\u1ef1c trong th\u1ef1c t\u1ebf b\u1eb1ng c\u00e1ch \u0111i qua v\u00ed d\u1ee5 v\u1ec1 m\u1ed9t lo\u1ea1i n\u0103ng l\u1ef1c c\u1ee5 th\u1ec3.<\/p>\n

Vi\u1ec7c l\u1eadp b\u1ea3n \u0111\u1ed3 n\u0103ng l\u1ef1c v\u00e0 ph\u00e1t tri\u1ec3n khung n\u0103ng l\u1ef1c ch\u1ee7 y\u1ebfu \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n qua t\u1eebng v\u1ecb tr\u00ed c\u1ee5 th\u1ec3. V\u00ed d\u1ee5, v\u1ecb tr\u00ed gi\u00e1m \u0111\u1ed1c \u0111i\u1ec1u h\u00e0nh d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, tr\u01b0\u1edfng nh\u00f3m v\u00e0 qu\u1ea3n l\u00fd s\u1ebd c\u00f3 b\u1ea3n \u0111\u1ed3 n\u0103ng l\u1ef1c kh\u00e1c nhau. V\u00e0 b\u1ea3n \u0111\u1ed3 n\u0103ng l\u1ef1c n\u00e0y c\u0169ng s\u1ebd \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n l\u1ea7n l\u01b0\u1ee3t cho c\u00e1c b\u1ed9 ph\u1eadn kh\u00e1c nh\u01b0 b\u00e1n h\u00e0ng, ti\u1ebfp th\u1ecb, s\u1ea3n xu\u1ea5t, vv<\/p>\n

Khi t\u1ed5ng h\u1ee3p t\u1ea5t c\u1ea3 b\u1ea3n \u0111\u1ed3 n\u0103ng l\u1ef1c trong t\u1ed5 ch\u1ee9c, b\u1ea1n s\u1ebd c\u00f3 \u0111\u01b0\u1ee3c m\u1ed9t b\u1ed9 Khung n\u0103ng l\u1ef1c. Trong th\u1eddi gian g\u1ea7n \u0111\u00e2y, ph\u01b0\u01a1ng ph\u00e1p n\u00e0y \u0111ang \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng r\u1ea5t nhi\u1ec1u. Th\u00f4ng th\u01b0\u1eddng, s\u1ebd c\u00f3 4 \u0111\u1ebfn 6 n\u0103ng l\u1ef1c cho to\u00e0n b\u1ed9 t\u1ed5 ch\u1ee9c. C\u00e1c ch\u1ec9 s\u1ed1 h\u00e0nh vi (BI) c\u0169ng gi\u1eef nguy\u00ean gi\u1eefa c\u00e1c vai tr\u00f2 v\u00e0 ch\u1ee9c n\u0103ng. Tuy nhi\u00ean, m\u1ee9c \u0111\u1ed9 th\u00e0nh th\u1ea1o s\u1ebd kh\u00e1c nhau d\u1ef1a tr\u00ean nhi\u1ec7m k\u1ef3, th\u00e2m ni\u00ean ho\u1eb7c vai tr\u00f2 c\u1ee7a nh\u00e2n vi\u00ean.<\/p>\n

C\u00e1c b\u01b0\u1edbc l\u1eadp b\u1ea3n \u0111\u1ed3 n\u0103ng l\u1ef1c<\/h2>\n

Sau \u0111\u00e2y l\u00e0 t\u1ea5t c\u1ea3 c\u00e1c b\u01b0\u1edbc m\u00e0 ng\u01b0\u1eddi qu\u1ea3n l\u00fd Nh\u00e2n s\u1ef1 c\u1ea7n th\u1ef1c hi\u1ec7n \u0111\u1ec3 thi\u1ebft l\u1eadp b\u1ea3n \u0111\u1ed3 n\u0103ng l\u1ef1c<\/p>\n

\"C\u00e1c<\/p>\n

B\u01b0\u1edbc 1: Ph\u00e2n t\u00edch c\u00f4ng vi\u1ec7c v\u00e0 vai tr\u00f2<\/h3>\n

\u0110\u00e2y l\u00e0 b\u01b0\u1edbc \u0111\u1ea7u ti\u00ean v\u00e0 c\u0169ng l\u00e0 quan tr\u1ecdng nh\u1ea5t trong qu\u00e1 tr\u00ecnh. Trong \u0111\u00f3, c\u00f4ng vi\u1ec7c m\u00e0 nh\u00e2n vi\u00ean c\u1ea7n th\u1ef1c hi\u1ec7n s\u1ebd \u0111\u01b0\u1ee3c ph\u00e2n t\u00edch nghi\u00eam t\u00fac v\u00e0 ph\u1ea3i tr\u1ea3 l\u1eddi \u0111\u01b0\u1ee3c ba c\u00e2u h\u1ecfi nh\u1ecf sau:<\/p>\n

    \n
  • Nhi\u1ec7m v\u1ee5 nh\u00e2n vi\u00ean c\u1ea7n th\u1ef1c hi\u1ec7n<\/li>\n
  • Nh\u1eefng h\u00e0nh vi m\u00e0 ng\u01b0\u1eddi \u0111\u00f3 c\u1ea7n th\u1ec3 hi\u1ec7n \u0111\u1ec3 ho\u00e0n th\u00e0nh nh\u1eefng nhi\u1ec7m v\u1ee5 n\u00e0y<\/li>\n
  • X\u00e1c \u0111\u1ecbnh m\u1ee9c \u0111\u1ed9 cho t\u1eebng h\u00e0nh vi<\/li>\n<\/ul>\n

    H\u00e3y t\u00ecm hi\u1ec3u qua v\u00ed d\u1ee5 sau \u0111\u00e2y. N\u1ebfu ch\u00fang ta \u0111ang th\u1ef1c hi\u1ec7n b\u1ea3n \u0111\u1ed3 n\u0103ng l\u1ef1c cho v\u1ecb tr\u00ed tr\u01b0\u1edfng nh\u00f3m \u1edf m\u1ed9t c\u00f4ng ty ph\u00e1t tri\u1ec3n ph\u1ea7n m\u1ec1m. Theo \u0111\u00f3, nhi\u1ec7m v\u1ee5 m\u00e0 tr\u01b0\u1edfng nh\u00f3m ph\u1ea3i th\u1ef1c hi\u1ec7n l\u00e0 \u0111\u1ea3m b\u1ea3o n\u0103ng su\u1ea5t c\u1ee7a t\u1ea5t c\u1ea3 c\u00e1c th\u00e0nh vi\u00ean trong nh\u00f3m. \u0110\u00e2y c\u0169ng ch\u00ednh l\u00e0 n\u0103ng l\u1ef1c chuy\u00ean m\u00f4n.<\/p>\n

    \u0110\u1ec3 th\u1ef1c hi\u1ec7n nhi\u1ec7m v\u1ee5 n\u00e0y, ng\u01b0\u1eddi tr\u01b0\u1edfng nh\u00f3m c\u1ea7n ph\u1ea3i c\u00f3 nh\u1eefng bi\u1ec3u hi\u1ec7n nh\u01b0: c\u00f3 ki\u1ebfn th\u1ee9c chuy\u00ean m\u00f4n v\u1eefng v\u00e0ng, bi\u1ebft c\u00e1ch giao nhi\u1ec7m v\u1ee5 cho nh\u00e2n vi\u00ean,\u2026.<\/p>\n

    B\u01b0\u1edbc 2: Ph\u1ecfng v\u1ea5n<\/h3>\n

    \u0110i\u1ec1u n\u00e0y li\u00ean quan \u0111\u1ebfn s\u1ef1 t\u01b0\u01a1ng t\u00e1c tr\u1ef1c ti\u1ebfp \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh v\u00e0 \u0111i\u1ec1u ch\u1ec9nh c\u00e1c h\u00e0nh vi. Cu\u1ed9c ph\u1ecfng v\u1ea5n \u1edf giai \u0111o\u1ea1n n\u00e0y c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n gi\u1eefa\u00a0nh\u00e2n vi\u00ean, ng\u01b0\u1eddi gi\u00e1m s\u00e1t ho\u1eb7c qu\u1ea3n l\u00fd c\u1ee7a h\u1ecd trong 1 d\u1ef1 \u00e1n n\u00e0o \u0111\u00f3.<\/p>\n

    B\u01b0\u1edbc 3: L\u1eadp\u00a0b\u1ea3n\u00a0m\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c d\u1ef1a tr\u00ean n\u0103ng l\u1ef1c (JD)<\/h3>\n

    \"L\u1eadp<\/p>\n

    Sau \u0111\u00f3, m\u1ed9t b\u1ea3n\u00a0m\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c d\u1ef1a tr\u00ean n\u0103ng l\u1ef1c s\u1ebd \u0111\u01b0\u1ee3c \u0111\u01b0a ra. V\u00ed d\u1ee5, trong tr\u01b0\u1eddng h\u1ee3p tr\u01b0\u1edfng nh\u00f3m, b\u1ea3n m\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c s\u1ebd \u0111\u1ec1 c\u1eadp \u0111\u1ebfn t\u1ea5t c\u1ea3 c\u00e1c h\u00e0nh vi c\u1ea7n thi\u1ebft \u0111\u1ec3 th\u00e0nh c\u00f4ng trong c\u00f4ng vi\u1ec7c. N\u00f3 c\u00f3 th\u1ec3 bao g\u1ed3m: ch\u1ecbu tr\u00e1ch nhi\u1ec7m cho hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c, ch\u1ea5t l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c, tu\u00e2n th\u1ee7 c\u00e1c m\u1ed1c th\u1eddi gian v\u00e0 nhi\u1ec1u h\u01a1n n\u1eefa.<\/p>\n

    B\u01b0\u1edbc 4: Thi\u1ebft l\u1eadp b\u1ea3n \u0111\u1ed3 n\u0103ng l\u1ef1c<\/h3>\n

    Trong giai \u0111o\u1ea1n n\u00e0y, vi\u1ec7c l\u1eadp b\u1ea3n \u0111\u1ed3 c\u00e1c n\u0103ng l\u1ef1c v\u00e0 h\u00e0nh vi cho t\u1eebng v\u1ecb tr\u00ed s\u1ebd \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n. Theo \u0111\u00f3, m\u1ee9c \u0111\u1ed9 th\u00e0nh th\u1ea1o cho t\u1eebng lo\u1ea1i n\u0103ng l\u1ef1c c\u0169ng \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh. V\u00ed d\u1ee5, m\u1ed9t tr\u01b0\u1edfng nh\u00f3m ph\u1ea3i c\u00f3 tr\u00ecnh \u0111\u1ed9 3 tr\u00ean 5 \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o n\u0103ng su\u1ea5t cho nh\u00e2n vi\u00ean c\u1ee7a m\u00ecnh. M\u1ed9t nh\u00e0 l\u00e3nh \u0111\u1ea1o h\u00e0ng \u0111\u1ea7u s\u1ebd c\u1ea7n ph\u1ea3i th\u1ec3 hi\u1ec7n s\u1ef1 th\u00e0nh th\u1ea1o \u1edf m\u1ee9c 4 ho\u1eb7c 5.<\/p>\n

    Nh\u01b0 v\u1eady, c\u00e1c n\u0103ng l\u1ef1c v\u00e0 h\u00e0nh vi c\u00f3 th\u1ec3 gi\u1eef nguy\u00ean nh\u01b0ng s\u1ef1 th\u00e0nh th\u1ea1o s\u1ebd c\u00f3 s\u1ef1 kh\u00e1c bi\u1ec7t t\u00f9y thu\u1ed9c v\u00e0o t\u1eebng c\u1ea5p \u0111\u1ed9 nh\u00e2n vi\u00ean.<\/p>\n

    B\u01b0\u1edbc 5: X\u00e1c \u0111\u1ecbnh c\u00e1c n\u0103ng l\u1ef1c quan tr\u1ecdng cho qu\u00e1 tr\u00ecnh th\u0103ng ti\u1ebfn<\/h3>\n

    \"N\u0103ng<\/p>\n

    \u0110i\u1ec1u n\u00e0y h\u1ed7 tr\u1ee3 r\u1ea5t nhi\u1ec1u trong qu\u00e1 tr\u00ecnh tuy\u1ec3n d\u1ee5ng ho\u1eb7c th\u0103ng ch\u1ee9c cho m\u1ed9t nh\u00e2n vi\u00ean n\u00e0o \u0111\u00f3. Trong m\u00f4i tr\u01b0\u1eddng kinh t\u1ebf hi\u1ec7n nay, hi\u1ec7u su\u1ea5t c\u1ee7a nh\u00e2n vi\u00ean l\u00e0 m\u1ed1i quan t\u00e2m h\u00e0ng \u0111\u1ea7u c\u1ee7a c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd Nh\u00e2n s\u1ef1. V\u00e0 \u0111\u1ec3 l\u00e0m \u0111\u01b0\u1ee3c \u0111i\u1ec1u n\u00e0y, th\u00ec nh\u00e0 qu\u1ea3n l\u00fd c\u1ea7n quan s\u00e1t l\u00e0 ph\u00e2n bi\u1ec7t \u0111\u01b0\u1ee3c nh\u1eefng h\u00e0nh vi c\u1ee7a nh\u00e2n vi\u00ean c\u00f3 hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c cao v\u00e0 nh\u00e2n vi\u00ean c\u00f3 hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c th\u1ea5p.<\/p>\n

    Ph\u1ea7n k\u1ebft lu\u1eadn<\/h2>\n

    B\u1ea3n \u0111\u1ed3 n\u0103ng l\u1ef1c kh\u00f4ng ch\u1ec9 gi\u00fap \u00edch cho qu\u00e1 tr\u00ecnh \u0111\u00e1nh gi\u00e1 nh\u00e2n s\u1ef1. M\u00e0 h\u01a1n th\u1ebf n\u1eefa, b\u1ea3n \u0111\u1ed3 c\u00f2n gi\u00fap l\u1ef1a ch\u1ecdn \u1ee9ng vi\u00ean. V\u00ec b\u1ea3n \u0111\u1ed3 gi\u00fap l\u1ecdc ra nh\u1eefng n\u0103ng l\u1ef1c c\u1ed1t l\u00f5i c\u1ea7n c\u00f3 cho c\u00f4ng vi\u1ec7c \u0111\u1ec3 lo\u1ea1i b\u1ecf c\u00e1c \u1ee9ng vi\u00ean kh\u00f4ng \u0111\u1ee7 ti\u00eau chu\u1ea9n. H\u01a1n n\u1eefa, b\u1ea3n \u0111\u1ed3 n\u0103ng l\u1ef1c s\u1ebd gi\u00fap \u0111\u01b0a nh\u00e2n vi\u00ean v\u00e0o \u0111\u00fang b\u1ed9 ph\u1eadn ngay t\u1eeb ng\u00e0y \u0111\u1ea7u \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c.<\/p>\n

    Nh\u00ecn chung, s\u1ef1 c\u1ea7n thi\u1ebft c\u1ee7a b\u1ea3n \u0111\u1ed3 n\u0103ng l\u1ef1c l\u00e0 b\u1eaft bu\u1ed9c \u0111\u1ed1i v\u1edbi m\u1ecdi t\u1ed5 ch\u1ee9c. C\u00f9ng v\u1edbi s\u1ef1 h\u1ed7 tr\u1ee3 c\u1ee7a ban qu\u1ea3n l\u00fd, hi\u1ec7u qu\u1ea3 c\u1ee7a n\u00f3 c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c ph\u00e1t huy m\u1ed9t c\u00e1ch t\u1ed1i \u0111a.<\/p>\n

    D\u1ecbch b\u1edfi JobTest. Ngu\u1ed3n: trainingindustry<\/p>\n<\/div>\n\n\n

    \n \n
    \n \n
    \n
    \n \n\n
    <\/div>\n <\/div>\n
    \n \n\n
    <\/div>\n <\/div>\n
    \n \n\n
    <\/div>\n <\/div>\n
    \n \n\n
    <\/div>\n <\/div>\n
    \n \n\n
    <\/div>\n <\/div>\n <\/div>\n \n
    \n
    \n \n\n
    <\/div>\n <\/div>\n
    \n \n\n
    <\/div>\n <\/div>\n
    \n \n\n
    <\/div>\n <\/div>\n
    \n \n\n
    <\/div>\n <\/div>\n
    \n \n\n
    <\/div>\n <\/div>\n <\/div>\n<\/div>\n \n\n
    \n Rate this post<\/span>\n <\/div>\n <\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":2662,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5,6],"tags":[],"class_list":["post-2369","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-quan-tri-nhan-su","category-danh-gia-nang-luc-nhan-su","masonry-post","generate-columns","tablet-grid-50","mobile-grid-100","grid-parent","grid-33","resize-featured-image"],"_links":{"self":[{"href":"https:\/\/employer.jobtest.vn\/blog\/wp-json\/wp\/v2\/posts\/2369","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/employer.jobtest.vn\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/employer.jobtest.vn\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/employer.jobtest.vn\/blog\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/employer.jobtest.vn\/blog\/wp-json\/wp\/v2\/comments?post=2369"}],"version-history":[{"count":2,"href":"https:\/\/employer.jobtest.vn\/blog\/wp-json\/wp\/v2\/posts\/2369\/revisions"}],"predecessor-version":[{"id":4238,"href":"https:\/\/employer.jobtest.vn\/blog\/wp-json\/wp\/v2\/posts\/2369\/revisions\/4238"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/employer.jobtest.vn\/blog\/wp-json\/wp\/v2\/media\/2662"}],"wp:attachment":[{"href":"https:\/\/employer.jobtest.vn\/blog\/wp-json\/wp\/v2\/media?parent=2369"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/employer.jobtest.vn\/blog\/wp-json\/wp\/v2\/categories?post=2369"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/employer.jobtest.vn\/blog\/wp-json\/wp\/v2\/tags?post=2369"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}