{"id":2399,"date":"2022-01-13T11:23:50","date_gmt":"2022-01-13T11:23:50","guid":{"rendered":"https:\/\/employer.jobtest.vn\/blog\/vi\/?p=2399"},"modified":"2022-01-13T11:23:50","modified_gmt":"2022-01-13T11:23:50","slug":"trai-nghiem-nhan-vien-la-gi-vi-sao-doanh-nghiep-can-tap-trung-cai-thien","status":"publish","type":"post","link":"https:\/\/employer.jobtest.vn\/blog\/trai-nghiem-nhan-vien-la-gi-vi-sao-doanh-nghiep-can-tap-trung-cai-thien","title":{"rendered":"Tr\u1ea3i nghi\u1ec7m nh\u00e2n vi\u00ean l\u00e0 g\u00ec? V\u00ec sao doanh nghi\u1ec7p c\u1ea7n t\u1eadp trung c\u1ea3i thi\u1ec7n?"},"content":{"rendered":"

Tr\u1ea3i nghi\u1ec7m nh\u00e2n vi\u00ean ch\u00ednh l\u00e0 ti\u1ec1n \u0111\u1ec1 cho tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng. \u0110i\u1ec1u n\u00e0y l\u00fd gi\u1ea3i v\u00ec sao nh\u1eefng doanh nghi\u1ec7p x\u00e2y d\u1ef1ng th\u00e0nh c\u00f4ng m\u00f4i tr\u01b0\u1eddng v\u0103n h\u00f3a t\u00edch c\u1ef1c, khi\u1ebfn nh\u00e2n vi\u00ean h\u00e0i l\u00f2ng th\u01b0\u1eddng c\u00f3 t\u1ed1c \u0111\u1ed9 t\u0103ng tr\u01b0\u1edfng nhanh ch\u00f3ng. V\u00ec th\u1ebf, tr\u1ea3i nghi\u1ec7m nh\u00e2n vi\u00ean \u0111ang r\u1ea5t c\u1ea7n \u0111\u01b0\u1ee3c quan t\u00e2m \u0111\u00fang m\u1ee9c.<\/p>\n

Hi\u1ec3u \u0111\u00fang v\u1ec1 tr\u1ea3i nghi\u1ec7m nh\u00e2n vi\u00ean<\/h2>\n

Tr\u1ea3i nghi\u1ec7m nh\u00e2n vi\u00ean \u0111\u00e3 b\u1eaft \u0111\u1ea7u \u0111\u01b0\u1ee3c nhi\u1ec1u doanh nghi\u1ec7p quan t\u00e2m t\u1eeb n\u0103m 2015, khi Airbnb tuy\u1ec3n d\u1ee5ng v\u1ecb tr\u00ed Gi\u00e1m \u0111\u1ed1c tr\u1ea3i nghi\u1ec7m nh\u00e2n vi\u00ean. Ti\u1ebfp theo sau, nh\u1eefng doanh nghi\u1ec7p l\u1edbn tr\u00ean th\u1ebf gi\u1edbi \u0111\u00e3 b\u1eaft \u0111\u1ea7u quan t\u00e2m h\u01a1n \u0111\u1ebfn v\u1ea5n \u0111\u1ec1 n\u00e0y, v\u00ed d\u1ee5 nh\u01b0 Deloitte, Gallup\u2026<\/p>\n

Tr\u1ea3i nghi\u1ec7m nh\u00e2n vi\u00ean l\u00e0 t\u1ea5t c\u1ea3 nh\u1eefng g\u00ec ng\u01b0\u1eddi lao \u0111\u1ed9ng c\u1ea3m nh\u1eadn, t\u01b0\u01a1ng t\u00e1c trong th\u1eddi gian l\u00e0m vi\u1ec7c t\u1ea1i doanh nghi\u1ec7p.<\/p><\/blockquote>\n

\u0110i\u1ec1u n\u00e0y \u1ea3nh h\u01b0\u1edbng r\u1ea5t nhi\u1ec1u \u0111\u1ebfn th\u00e1i \u0111\u1ed9 l\u00e0m vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean. Khi h\u1ecd \u0111\u01b0\u1ee3c l\u00e0m vi\u1ec7c trong m\u1ed9t m\u00f4i tr\u01b0\u1eddng chuy\u00ean nghi\u1ec7p, ch\u1ebf \u0111\u1ed9 l\u01b0\u01a1ng th\u01b0\u1edfng minh b\u1ea1ch, c\u01a1 h\u1ed9i th\u0103ng ti\u1ebfn r\u00f5 r\u00e0ng, v\u0103n h\u00f3a t\u00edch c\u1ef1c th\u00ec h\u1ee9ng th\u00fa trong c\u00f4ng vi\u1ec7c s\u1ebd c\u00e0ng \u0111\u01b0\u1ee3c n\u00e2ng cao. Tr\u1ea3i nghi\u1ec7m nh\u00e2n vi\u00ean t\u1ed1t s\u1ebd th\u00fac \u0111\u1ea9y n\u0103ng su\u1ea5t l\u00e0m vi\u1ec7c v\u00e0 tinh th\u1ea7n c\u1ed1ng hi\u1ebfn. \u0110\u00e2y ch\u00ednh l\u00e0 n\u1ec1n t\u1ea3ng \u0111em \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng ho\u00e0n h\u1ea3o.<\/p>\n

V\u00ec sao c\u1ea7n ch\u00fa tr\u1ecdng tr\u1ea3i nghi\u1ec7m nh\u00e2n vi\u00ean?<\/h2>\n

Deloitte \u0111\u00e3 th\u1ef1c hi\u1ec7n 1 cu\u1ed9c kh\u1ea3o s\u00e1t v\u00e0o n\u0103m 2019 \u0111\u1ec3 thu th\u1eadp \u00fd ki\u1ebfn c\u1ee7a c\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o v\u1ec1 tr\u1ea3i nghi\u1ec7m nh\u00e2n vi\u00ean. Theo \u0111\u00f3, c\u00f3 \u0111\u1ebfn 84% nh\u00e0 l\u00e3nh \u0111\u1ea1o cho r\u1eb1ng \u0111\u00e2y l\u00e0 y\u1ebfu t\u1ed1 v\u00f4 c\u00f9ng quan tr\u1ecdng \u0111\u1ebfn s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a doanh nghi\u1ec7p.<\/p>\n

N\u0103m 2016, IBM Kenexa – C\u00f4ng ty h\u00e0ng \u0111\u1ea7u v\u1ec1 t\u01b0 v\u1ea5n nh\u00e2n s\u1ef1 \u0111\u00e3 th\u1ef1c hi\u1ec7n kh\u1ea3o s\u00e1t v\u1edbi h\u01a1n 281 doanh nghi\u1ec7p. K\u1ebft qu\u1ea3 thu \u0111\u01b0\u1ee3c l\u00e0 nh\u1eefng c\u00f4ng ty c\u00f3 tr\u1ea3i nghi\u1ec7m nh\u00e2n vi\u00ean t\u1ed1t c\u00f3 doanh thu cao h\u01a1n 25% nh\u1eefng doanh nghi\u1ec7p c\u00f2n l\u1ea1i.<\/p>\n

\"tam-quan-trong-trai-nghiem-nhan-vien-1\"<\/p>\n

Ngo\u00e0i ra, khi \u0111o l\u01b0\u1eddng s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng, nh\u1eefng doanh nghi\u1ec7p c\u00f3 tr\u1ea3i nghi\u1ec7m nh\u00e2n vi\u00ean t\u1ed1t \u0111\u1ea1t \u1edf m\u1ee9c 42. Trong khi \u0111\u00f3, nh\u1eefng doanh nghi\u1ec7p c\u00f2n l\u1ea1i ch\u1ec9 \u0111\u1ea1t \u1edf m\u1ee9c 14 tr\u1edf xu\u1ed1ng.<\/p>\n

\u0110i\u1ec1u \u0111\u00f3 \u1ea3nh h\u01b0\u1edfng tr\u1ef1c ti\u1ebfp \u0111\u1ebfn doanh thu c\u1ee7a c\u00f4ng ty. Khi so s\u00e1nh m\u1ee9c \u0111\u1ed9 t\u0103ng tr\u01b0\u1edfng l\u1ee3i nhu\u1eadn trong 2 n\u0103m g\u1ea7n nh\u1ea5t. Nh\u1eefng doanh nghi\u1ec7p c\u00f3 tr\u1ea3i nghi\u1ec7m nh\u00e2n vi\u00ean t\u1ed1t \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee9c \u0111\u1ed9 t\u0103ng tr\u01b0\u1edfng 51%. V\u00e0 24% l\u00e0 m\u1ee9c \u0111\u1ed9 t\u0103ng tr\u01b0\u1edfng c\u1ee7a doanh nghi\u1ec7p c\u00f3 tr\u1ea3i nghi\u1ec7m nh\u00e2n vi\u00ean th\u1ea5p.<\/p>\n

C\u0169ng trong cu\u1ed9c kh\u1ea3o s\u00e1t n\u00e0y, ch\u1ec9 c\u00f3 25% nh\u00e2n vi\u00ean c\u00f3 \u00fd \u0111\u1ecbnh ngh\u1ec9 vi\u1ec7c khi l\u00e0m trong m\u00f4i tr\u01b0\u1eddng t\u1ed1t. \u1ede nh\u1eefng doanh nghi\u1ec7p c\u00f2n l\u1ea1i, con s\u1ed1 n\u00e0y l\u00e0 44%.<\/p><\/blockquote>\n

Nh\u1eefng con s\u1ed1 tr\u00ean \u0111\u00e3 kh\u1eb3ng \u0111\u1ecbnh t\u1ea7m quan tr\u1ecdng trong tr\u1ea3i nghi\u1ec7m nh\u00e2n vi\u00ean. Nh\u1eefng g\u00ec m\u00e0 nh\u00e2n vi\u00ean c\u1ea3m nh\u1eadn \u0111\u01b0\u1ee3c trong qu\u00e1 tr\u00ecnh l\u00e0m vi\u1ec7c s\u1ebd \u1ea3nh h\u01b0\u1edfng tr\u1ef1c ti\u1ebfp \u0111\u1ebfn hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c, t\u00ecnh h\u00ecnh kinh doanh v\u00e0 s\u1ef1 h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng.<\/p>\n

Nh\u1eefng g\u00ec c\u1ea7n l\u00e0m \u0111\u1ec3 c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m nh\u00e2n vi\u00ean<\/h2>\n

3 b\u01b0\u1edbc quan tr\u1ecdng nh\u1ea5t trong vi\u1ec7c thi\u1ebft k\u1ebf tr\u1ea3i nghi\u1ec7m nh\u00e2n vi\u00ean ch\u00ednh l\u00e0: X\u00e2y d\u1ef1ng ch\u00e2n dung \u1ee9ng vi\u00ean, kh\u1ea3o s\u00e1t tr\u1ea3i nghi\u1ec7m nh\u00e2n vi\u00ean \u1edf hi\u1ec7n t\u1ea1i v\u00e0 thi\u1ebft k\u1ebf h\u00e0nh tr\u00ecnh tr\u1ea3i nghi\u1ec7m nh\u00e2n vi\u00ean l\u00e2u d\u00e0i.<\/p>\n

X\u00e2y d\u1ef1ng ch\u00e2n dung \u1ee9ng vi\u00ean<\/h3>\n

\u0110\u1ec3 \u0111em \u0111\u1ebfn cho nh\u00e2n vi\u00ean nh\u1eefng tr\u1ea3i nghi\u1ec7m t\u1ed1t nh\u1ea5t, ng\u01b0\u1eddi qu\u1ea3 tr\u1ecb nh\u00e2n s\u1ef1 c\u1ea7n ph\u00e1c th\u1ea3o ch\u00e2n dung \u1ee9ng vi\u00ean ngay t\u1eeb \u0111\u1ea7u \u0111\u1ec3 l\u1ef1a ch\u1ecdn \u0111\u01b0\u1ee3c ng\u01b0\u1eddi ph\u00f9 h\u1ee3p nh\u1ea5t. M\u1ed9t nh\u00e2n vi\u00ean l\u00fd t\u01b0\u1edfng l\u00e0 ng\u01b0\u1eddi \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c nh\u1eefng y\u00eau c\u1ea7u v\u1ec1 n\u0103ng l\u1ef1c l\u00e0m vi\u1ec7c v\u00e0 ph\u00f9 h\u1ee3p v\u1edbi v\u0103n h\u00f3a doanh nghi\u1ec7p. C\u00f3 r\u1ea5t nhi\u1ec1u ph\u01b0\u01a1ng ph\u00e1p \u0111\u1ec3 doanh nghi\u1ec7p th\u1ef1c hi\u1ec7n \u0111\u01b0\u1ee3c \u0111i\u1ec1u n\u00e0y. V\u00ed d\u1ee5 nh\u01b0 \u00e1p d\u1ee5ng c\u00f4ng c\u1ee5 KSAOs trong qu\u00e1 tr\u00ecnh ph\u1ecfng v\u1ea5n ho\u1eb7c s\u1eed d\u1ee5ng b\u00e0i \u0111\u00e1nh gi\u00e1 n\u0103ng l\u1ef1c<\/a> \u1ee9ng vi\u00ean. Khi ch\u1ecdn \u0111\u01b0\u1ee3c nh\u1eefng ng\u01b0\u1eddi ph\u00f9 h\u1ee3p v\u1edbi v\u0103n h\u00f3a t\u1ed5 ch\u1ee9c th\u00ec vi\u1ec7c x\u00e2y d\u1ef1ng tr\u1ea3i nghi\u1ec7m \u1ee9ng vi\u00ean s\u1ebd tr\u1edf n\u00ean r\u1ea5t d\u1ec5 d\u00e0ng.<\/p>\n

\"Thi\u1ebft<\/p>\n

Kh\u1ea3o s\u00e1t tr\u1ea3i nghi\u1ec7m nh\u00e2n vi\u00ean<\/h3>\n

Vi\u1ec7c kh\u1ea3o s\u00e1t s\u1ebd gi\u00fap doanh nghi\u1ec7p hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean \u1edf hi\u1ec7n t\u1ea1i. Nh\u1eefng c\u00e2u h\u1ecfi n\u00ean xoay quanh suy ngh\u0129 c\u1ee7a nh\u00e2n vi\u00ean v\u1ec1 m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c, ch\u00ednh s\u00e1ch c\u00f4ng ty, m\u1ed1i quan h\u1ec7 v\u1edbi \u0111\u1ed3ng nghi\u1ec7p v\u00e0 c\u1ea5p tr\u00ean,… V\u1ec1 h\u00ecnh th\u1ee9c th\u1ef1c hi\u1ec7n c\u00f3 th\u1ec3 l\u00e0 ph\u1ecfng v\u1ea5n nh\u00f3m, ph\u1ecfng v\u1ea5n ri\u00eang l\u1ebb ho\u1eb7c th\u1ef1c hi\u1ec7n b\u1ea3ng kh\u1ea3o s\u00e1t,….<\/p>\n

Thi\u1ebft k\u1ebf h\u00e0nh tr\u00ecnh tr\u1ea3i nghi\u1ec7m nh\u00e2n vi\u00ean l\u00e2u d\u00e0i<\/h3>\n

D\u1ef1a tr\u00ean nh\u1eefng g\u00ec kh\u1ea3o s\u00e1t \u0111\u01b0\u1ee3c, ng\u01b0\u1eddi qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1 s\u1ebd b\u1eaft \u0111\u1ea7u \u0111\u1ec1 xu\u1ea5t gi\u1ea3i ph\u00e1p. T\u00f9y theo quy m\u00f4 v\u00e0 \u0111i\u1ec1u ki\u1ec7n th\u1ef1c t\u1ebf c\u1ee7a c\u00f4ng ty m\u00e0 s\u1ebd c\u00f3 nh\u1eefng gi\u1ea3i ph\u00e1p kh\u00e1c nhau. Th\u00f4ng th\u01b0\u1eddng, doanh nghi\u1ec7p n\u00e2ng cao tr\u1ea3i nghi\u1ec7m nh\u00e2n vi\u00ean th\u00f4ng qua nh\u1eefng ho\u1ea1t \u0111\u1ed9ng sau \u0111\u00e2y:\u00a0 tuy\u1ec3n d\u1ee5ng, \u0111\u00e0o t\u1ea1o, \u0111\u00e1nh gi\u00e1 c\u00f4ng vi\u1ec7c, khen th\u01b0\u1edfng, th\u0103ng ti\u1ebfn, ngh\u1ec9 vi\u1ec7c.<\/p>\n

Nh\u00ecn chung, tr\u1ea3i nghi\u1ec7m nh\u00e2n vi\u00ean l\u00e0 m\u1ed9t qu\u00e1 tr\u00ecnh d\u00e0i m\u00e0 ng\u01b0\u1eddi qu\u1ea3n tr\u1ecb nh\u00e2n s\u1ef1 c\u1ea7n l\u01b0u \u00fd c\u1ea3i thi\u1ec7n t\u1eebng ch\u00fat m\u1ed9t. Vi\u1ec7c n\u00e0y kh\u00f4ng h\u1ec1 \u0111\u01a1n gi\u1ea3n, tuy nhi\u00ean n\u00f3 s\u1ebd \u1ea3nh h\u01b0\u1edfng tr\u1ef1c ti\u1ebfp \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u00e0 t\u00ecnh h\u00ecnh kinh doanh c\u1ee7a c\u00f4ng ty. V\u00ec th\u1ebf, \u0111i\u1ec1u n\u00e0y r\u1ea5t \u0111\u00e1ng \u0111\u1ec3 c\u00e1c doanh nghi\u1ec7p l\u01b0u t\u00e2m c\u1ea3i thi\u1ec7n.<\/p>\n\n\n

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